Contact & Support

We'd Like to Hear From You

CourseRecon is a small team and we read every message personally.

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General Enquiries

For questions about CourseRecon, feature requests, race course suggestions, or just to say hi:

Email: [hello@courserecon.app]

We aim to respond within 24 hours on business days.

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Technical Support

Having trouble with a course upload, account issue, or integration?

Email: [support@courserecon.app]

When reporting an issue, it helps if you include:

• What you were trying to do
• What happened instead
• Your browser and device (e.g., Chrome on macOS, Safari on iPhone)
• The course file you were uploading, if relevant (we'll treat it confidentially)

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Billing & Payments

For questions about charges, refunds, or your subscription:

Email: [support@courserecon.app]

Payments are processed by Stripe. You can view your payment history and manage your subscription from your Account Settings.

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Privacy & Data Requests

To request data export, account deletion, or ask about how we handle your data:

Email: [privacy@courserecon.app]

See our Privacy Policy for full details on your rights.

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Race Organisers & Partnerships

If you're a race director interested in providing CourseRecon analysis to your participants, or if you'd like to discuss partnerships:

Email: [partnerships@courserecon.app]

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Bug Reports & Feedback

Found something that doesn't look right in a course analysis? Think a difficulty score is off? We want to know. Ground truth from athletes who know these courses is incredibly valuable for improving our accuracy.

Email: [feedback@courserecon.app]

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Location

CourseRecon is based in Wellington, New Zealand.

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We're a small, focused team. We can't promise we'll build every feature request, but we read and consider all of them.